It Vendor & Asset Management
Overview
Join Pinterest's IT Vendor & Asset Management team, where we manage the partnerships, tools, and metrics that keep IT service delivery running smoothly for every employee, worldwide. In this role, you'll take our existing managed-service model to the next level, deepening how we manage and measure our external service-delivery partners as the team scales.
About Pinterest
Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.
Requirements & Eligibility
- Proven experience managing outsourced/managed service provider relationships at scale, including SLAs and vendor governance.
- Strong analytical and reporting skills, with experience building KPI/metrics programs and translating data into recommendations.
- Strong collaborator and communicator, comfortable mentoring peers and influencing outcomes without formal management authority.
- Experience partnering cross-functionally with Procurement, Finance, Legal, and Security.
- Strong written and verbal communication skills, with the ability to prepare executive-ready materials.
- 3+ years of relevant experience in IT vendor/MSP management, IT asset management, or a related field.
- Experience implementing AI into day-to-day workflows, with a practical approach to driving adoption and measuring impact.
- Preferred: experience with metrics and ticketing/support tools such as Zendesk.
Key Responsibilities
- Own the day-to-day relationship with Pinterest's IT deployment and support service partners, driving performance, escalation resolution, and SLA accountability.
- Build and manage a metrics and reporting program for outsourced IT services, defining KPIs and running regular business reviews to hold partners accountable to service and cost targets.
- Bring AI into the team's day-to-day workflows, using it to speed up vendor and metrics reporting and improve how we run service operations.
- Partner closely with the IT Project & Program Manager team supporting global deployment and vendor operations, while owning the vendor/MSP relationships that power those services.
- Partner with Procurement, Finance, Legal, and Security to manage vendor contracts, invoicing accuracy, and compliance across service partnerships.
- Support asset lifecycle and recovery programs, ensuring accurate reporting and cost optimization.
- Help evaluate and onboard new service-delivery capacity to extend Pinterest's global IT support coverage as needs evolve.
- Partner with IT leadership on budget planning and forecasting for vendor-delivered services.
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Pinterest. Please verify all details on the official company application portal.