Plaid

Overview

You will be the technical, customer-facing Payment Risk Consulting Lead for Signal and Guarantee. You will interpret model outputs, diagnose customer performance, and turn that analysis into concrete threshold and rules recommendations.

About Plaid

Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.

Requirements & Eligibility

• 5–10 years of experience
• Comfortable pulling and cutting your own data (SQL)
• Experience interpreting risk, decisioning, or other quantitative model outputs
• Experience diagnosing performance problems and making data-backed threshold or rules recommendations
• Strong customer-facing consulting and communication skills
• Experience partnering across go-to-market and technical teams
• Demonstrated ability to build repeatable processes in an ambiguous environment

Key Responsibilities

• Own customer proofs of concept and retros from analysis through recommendations and follow-through.
• Proactively optimize Signal customers, prioritizing accounts with high return rates.
• Read model outputs and diagnose the drivers of authorization and return-rate performance.
• Recommend threshold and rules changes that align with each customer's risk and authorization goals.
• Help Guarantee customers tune thresholds to achieve target authorization rates while protecting loss performance.
• Partner with AEs and TAMs to bring deep product and modeling expertise into customer engagements.
• Improve decision and return reporting from customers to strengthen their experience and Plaid's models.
• Turn recurring customer insights into onboarding playbooks and product requirements.