Playlist
Implementation Project Coordinator
Overview
As part of our Implementation Team, the Implementation Project Coordinator helps keep customer onboarding projects organised, on track and moving forward. This is a hands-on, detail-driven role in which you'll work directly with customers throughout their implementation, coordinate the administration behind each project and ensure that actions and important details don't slip through the cracks.
About Playlist
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals
Requirements & Eligibility
- Exceptionally organised, take pride in accuracy, communicate clearly and warmly, and naturally think a step ahead
- Comfortable raising risks early, asking questions when something is unclear and taking ownership of follow-through
- Desire to build a career in project management and learn customer implementation from the ground up
Key Responsibilities
- Coordinate day-to-day implementation activities, ensuring responsibilities, deadlines and next steps are clear to customers and internal stakeholders.
- Partner with the Project Manager to maintain project plans and documentation, communicate progress, and escalate risks, dependencies, delays and proposed scope or timeline changes for resolution.
- Guide customers through their implementation journey by providing clear, timely and professional communication about requirements, milestones and timelines.
- Set up and maintain detailed project plans, including key milestones, dependencies, action items and target dates.
- Monitor project progress and follow up proactively with customers and internal stakeholders on outstanding actions or information.
- Maintain accurate project records, including decisions, meeting notes, action items, status updates and other relevant documentation.
- Support the Project Manager in tracking changes to project scope and timelines, communicating potential impacts and escalating decisions as needed.
- Identify and document project risks and issues early, supporting the Project Manager and relevant stakeholders with timely resolution.
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Playlist. Please verify all details on the official company application portal.