Ptc

Overview

The Customer Success Associate (CSA) is the primary Customer Success point of contact for a large number of smaller Onshape customers who do not have a dedicated Customer Success Manager, ensuring a responsive, consistent, and high-quality experience at scale.

About Ptc

PTC is a global software company powering how products are designed, built, serviced, and operated across industries like Aerospace & Defense, Industrial, Automotive, MedTech, Electronics, and High Tech. We are bold thinkers who collaborate as one team to deliver meaningful customer outcomes.

Requirements & Eligibility

• 1-3 years of experience in Customer Success, Customer Support, Account Management, or similar customer-facing roles
• Exceptional written and verbal communication skills
• Strong customer empathy and problem-solving abilities
• Highly organized with strong attention to detail
• Ability to manage multiple customer requests simultaneously
• Experience using CRM and support systems such as Salesforce, Zendesk, or similar platforms
• Self-starter with a continuous improvement mindset

Key Responsibilities

• Respond to inbound customer inquiries through email and case management systems
• Deliver timely, professional, and accurate responses
• Own customer communications through resolution or appropriate handoff
• Maintain detailed records of customer interactions
• Assist customers with renewal-related questions
• Support cancellation, contraction, and downsell requests
• Assist with billing-related inquiries
• Assist customers with account maintenance and administrative tasks