Pushpay
Customer Success Manager
Overview
The Customer Success Manager, Mid-Market Resi plays a key role in driving customer success by proactively managing a portfolio of SME and MM accounts, ensuring customers are successful in their deployment, adoption, and usage of Resi.
About Pushpay
Pushpay helps organizations and communities come together and stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology.
Requirements & Eligibility
- Demonstrated ability to learn technical products quickly
- Strong written communication skills
- Project management
- Renewal negotiation
- Two years of customer success management or equivalent experience
- Managed 100+ accounts previously
Key Responsibilities
- Proactively manage SME and MM customers
- Attend local quarterly onsites
- Upsell, downsell, hardware, and churn goals
- Strategize renewals and expansion opportunities
- Coach and train customers
- Communicate and track roadblocks and customer trends within book
- Supportive of House of Worship mission and goals
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Pushpay. Please verify all details on the official company application portal.