Qonto
Customer Care Manager
Overview
Join us as Customer Care Manager in the Account Management team to give our French market clients the kind of support that makes them feel genuinely taken care of. You'll resolve production tickets, untangle complex problems, and help shape the way our Account Management team operates.
About Qonto
We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries.
Requirements & Eligibility
- Customer-facing experience in customer care or a similar role
- Sharp written communication in French and English across chat, email, and calls
- Natural problem-solver who enjoys untangling tricky, ambiguous situations
- Curiosity that drives learning and independent research
- AI-fluent mindset
- Flexible availability outside of standard office hours and on weekends
Key Responsibilities
- Own client tickets end-to-end across chat, email, and occasional video calls for non-VIP clients in the French market
- Investigate account activity, company profiles, and transaction history to find the right answer
- Proactively recommend products or solutions based on client needs
- Partner with Product and Tech to help resolve bugs and feature requests
- Contribute to projects like improving CRM workflows or building better internal databases
Interview Process
On average, our hiring process lasts 20 working days.
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Qonto. Please verify all details on the official company application portal.