Rasa

Overview

We're looking for a Customer Success Manager to join our Go-to-market team. Your main goal will be to establish strong, scalable customer relationships that drive adoption, retention, and expansion.

About Rasa

Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants. Merging a state-of-the-art engine with a user-friendly no-code UI, Rasa offers an open and adaptable platform that perfectly aligns with business logic.

Requirements & Eligibility

• You've managed a book of business and know how to run QBRs, onboardings, and renewals.
• You have experience driving upsells and cross-sells, contributing to revenue growth.
• You've held a technical role in the past, or regularly worked in a customer-facing role with technical / IT stakeholders.
• Ability to understand our product and the technology around it well enough to explain it credibly, run a short demo, and configure business logic yourself.
• You've worked with large customers in a SaaS/technology context.

Key Responsibilities

• Own a book of business of Rasa's enterprise customers, acting as their primary point of contact throughout the post-sale lifecycle.
• Ensure customers onboard successfully and adopt Rasa effectively.
• Run kick-off calls, project meetings, QBRs, and renewals with professionalism and impact.
• Identify expansion opportunities within your accounts, contributing to overall revenue growth.
• Proactively address challenges, manage escalations, and maintain strong communications with customers.