Role Overview
As a (Senior) Customer Success Manager, you will help our customers make the most of remberg’s modern, agentic maintenance software. You will be responsible for the holistic enablement and consulting of our customers, delivering a great customer experience that leads to success stories ultimately fueling our growth flywheel.
About Remberg
remberg is a fast-growing start-up based in Munich. Founded in 2018 as a spin-off from TU Munich & CDTM. We help industrial companies to keep the physical world running by simplifying maintenance with modern, agentic software.
Key Responsibilities
- Manage customers throughout the entire lifecycle and build long-term relationships based on trust and value
- Help new customers get started quickly and support them in fully leveraging the platform’s potential in the long term
- Identify growth opportunities and realize upselling opportunities with our Sales teams
- Act as the voice of your customers by bringing their needs into the product development process and collaborating closely with internal teams
- Challenge the status quo and continually seek opportunities to enhance Customer Success processes and beyond
Requirements & Eligibility
- 3+ years in (strategy/process) consulting, Customer Success, Account Management, or similar roles – ideally in a B2B software or manufacturing environment
- Strong understanding of customer motivations and business drivers to promote product adoption, identify upselling opportunities, and prevent churn
- Passion for customer interaction, a goal-oriented mindset, and excellent communication and assertiveness skills
- Experience in designing and delivering impactful workshops and training sessions
- Technical affinity, structured thinking, and the ability to stay calm under pressure while solving problems creatively
Required Skills & Tech
Customer SuccessAccount ManagementB2B SoftwareWorkshops & Facilitation