Robinhood

Overview

The Trump Accounts Resolution Desk team helps customers navigate a new, high-visibility support experience tied to Robinhood's role as the brokerage and initial trustee for the federal Trump Accounts program.

About Robinhood

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

Requirements & Eligibility

• Active FINRA Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into action
• Excellent customer service, written and verbal communication skills with a passion to support customers
• Comfort operating in a high-visibility, high-scrutiny support environment tied to a national program
• Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
• Ability to quickly defuse customer anxiety through exceptional customer service skills
• Self-starter and ambitious learner who is comfortable with ambiguity and a fast-paced environment
• Able to exercise independent thought and judgment, adapt to new tasks, and prioritize tasks in a multi-task environment
• Schedule flexibility as we evolve to meet the growing demands of our customers

Key Responsibilities

• Deliver an outstanding customer experience for Trump Accounts customers through phone, email, and chat channels
• Drive continuous improvement by surfacing patterns and friction points unique to a new, high-visibility platform still being refined post-launch
• Grow your financial services expertise as you develop deep subject mastery of the product offering: eligibility, contributions, and custodial account mechanics, alongside complex financial concepts like equities trading, margin, and options trading
• Aggregate feedback from Customer Experience agent interactions to highlight recurring process pain points and product gaps to leadership
• Maintain flexible availability to ensure consistent internal support coverage for customers during evenings, weekends, and special events