Sabre
Lead Software Systems Engineer
Overview
Sabre is seeking a talented Lead Software Systems Engineer to support the Sabre ServiceNow team. This role will lead the design, implementation, and optimization of ServiceNow IT Operations Management capabilities, including Discovery, Service Mapping, Event Management, and CMDB governance, within a complex enterprise environment.
About Sabre
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, c
Requirements & Eligibility
- Bachelor/master’s degree in computer science, Information Technology, or a related field.
- Minimum of 7-8 years of experience implementing and administering ServiceNow ITOM capabilities including Discovery, Service Mapping and CMDB integration.
- Strong understanding of enterprise infrastructure components including servers, networks, cloud platforms, containers, and applications.
- Strong understanding of network architecture, SOA, object-oriented analysis and design, and application development methodologies.
- Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows and Solution migration to higher environment.
- Experience in developing ServiceNow integrations using APIs, web services, and data
Key Responsibilities
- Serve as the technical expert for ServiceNow ITOM capabilities including Discovery, Service Mapping, Event Management, Certificate Management, and CMDB integration.
- Configure, tune, and troubleshoot ServiceNow Discovery including MID Server configuration, credential management, patterns, probes and sensors, and discovery error resolution.
- Maintain CMDB integrity through identification and reconciliation rules, data normalization, relationship mapping, and alignment with CMDB governance and ITIL best practices.
- Discover and manage cloud resources in GCP including cloud-native services, dynamic infrastructure, and integration of cloud assets into the ServiceNow CMDB.
- Design and implement automation using ServiceNow workflows, Flow Designer, APIs, and integrations with monitoring and infrastructure tools.
- Perform systems performance analysis and root cause analysis of production incidents, including participation in 24/7 coverage as needed.
- Complete hands-on development within the ServiceNow platform including client scripts, business rules, ui actions, ui policies, data policies, workflow, flow designer, integration hub spokes, script includes, catalog items, portal widgets, ui pages,
- Perform code review of peer development changes to ensure compliance with the Sabre ServiceNow Development standards and vendor’s best practices.
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Sabre. Please verify all details on the official company application portal.