Santander

Overview

As a Licensed Senior Relationship Banker, you are responsible for managing and enhancing client relationships, focusing on attracting and retaining new clients while strengthening existing ones. You directly manage and grow a client portfolio of high value consumer and small business clients.

About Santander

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

Requirements & Eligibility

• 5+ Years Experience selling products and/or services in an incentive-based environment
• 2+ Years in Financial Services with direct experience acquiring new client relationships and developing existing client relationships
• 12+ Months Customer service experience within a high volume, fast paced and constantly changing environment
• High school diploma, GED or equivalent work experience

Key Responsibilities

• Independently manage a portfolio comprised of both high value consumer clients and small business customers.
• Proactively deepen relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach to portfolio customers.
• Be the expert on Santander products and services and be able to articulate the benefits that will help customers based on their need.
• Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals today and in the future.
• Recommend and deliver needs-based solutions while also identifying and introducing key partners as appropriate.
• Collaborate with team members and partners to achieve branch goals and drive overall performance.
• Participates in joint calling with Product partners to generate and deepen relationships with business customers.
• Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.