Shell

Overview

Performs assigned tasks within established guidelines, applying sound judgment where appropriate, responding to standard and moderately complex queries, supporting process improvements within the assigned area, and operating in a structured and standardized work environment.

About Shell

Shell is a global group of energy and petrochemical companies, employing 96,000 people across more than 70 countries, working to transition to a net-zero emissions business while providing needed energy.

Requirements & Eligibility

• Experience Level: Early Careers

Key Responsibilities

• Manage the end-to-end order process, including order placement, amendments, scheduling, and delivery coordination.
• Deliver a positive customer experience by handling credit-related inquiries and managing blocked orders.
• Own and manage the end-to-end dispute resolution process for quantity, pricing, tax, and master data issues.
• Manage customer complaints, feedback, and compliments.
• Provide customers with basic guidance on lubricant analysis services and systems.
• Promote and support the adoption of touchless solutions and provide first-level assistance for system interface issues.