Shipbob

Overview

The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers.

About Shipbob

ShipBob is a leading supply chain and fulfillment technology platform that helps e-commerce merchants provide fast and reliable shipping.

Requirements & Eligibility

• 2+ years of experience with ICQA processes in a 3PL or warehousing environment.
• Proficiency with Warehouse Management System software.
• Demonstrated ability to work independently without direct supervision on-site.
• Possesses effective written and verbal communication skills; displays reading comprehension skills.
• Excellent time-management and prioritization skills.
• Excellent attention to detail.
• Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members.
• Comfortable in a fast-paced and highly adaptive environment.

Key Responsibilities

• Run daily cycle counting and inventory control processes according to written SOP’s utilizing partner resources.
• Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite.
• Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA.
• Determine root cause of inventory adjustments and lead efforts to correct.
• Perform audits or other actions requested by merchants within the site.
• Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA.
• Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes.
• Communicate updates and relay important operational information about merchants directly to OSS Area Manager.