Takealot

Overview

We are looking for a highly talented Franchise Compliance Supervisor to join our team in Eastern Cape - Gqeberha to monitor, report, and improve franchise and driver performance, operational compliance, and service levels.

About Takealot

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence, delivering 30+ million orders annually.

Requirements & Eligibility

• 3 yrs experience in a client-facing role in an operational environment or similar required
• A degree or equivalent work experience in process analysis and management
• Must have a driver's license
• Ability to analyse data and create reports
• Proficient in Microsoft Office (word, excel & powerpoint) required
• Proven track record in operational delivery and execution
• Field-based work experience
• Excellent communication and interpersonal skills

Key Responsibilities

• Monitor and report on franchise and driver performance and operational compliance in the field
• Gain contextual understanding of the operational levers involved in driving performance, both regionally and branch-specific
• Train and inform SOP’s at a franchise level (Managers, Drivers), and identify non-compliance as necessary to senior management
• Assist in the continued improvement of SOP’s for across the delivery network
• Maintain service levels of franchises according Service Level Agreements and able to implement corrective measures operationally within service hubs
• Monitor and report on branch adherence to franchise agreements and key performance indicators (KPI’s)
• Manage and work to improve weekly KPI’s at franchise level
• Conduct regular audits to assess & measure performance and compliance