Target
Others
Overview
The Service & Engagement Team Leader is responsible for leading a team of Guest Advocates, Service Advocates, and Front of Store Attendants to deliver an exceptional guest experience, drive loyalty programs, and manage daily store operations.
About Target
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.
Requirements & Eligibility
- Ability to interact and help others
- Ability to thrive in a fast-moving, highly active and physically demanding role
- Ability to work a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times)
Key Responsibilities
- Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
- Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
- Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
- Review area guest, financial, and team outcome metrics to identify opportunities and take action to improve.
- Demonstrate inclusivity by valuing diverse voices and approaches.
- Lead a team of Guest Advocates, Service Advocates and Front of Store Attendants.
- Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload.
- Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits.
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Target. Please verify all details on the official company application portal.