The coca-cola company
Unified Communications Engineer
Overview
The Unified Communications Engineer serves as a global subject matter expert for enterprise voice, video, contact center, and collaboration services, translating business and technical requirements into scalable unified communications solutions.
About The coca-cola company
The Coca-Cola Company is a global community of passionate employees who are refreshing the world and making a difference every day. Innovation has been at the heart of our story since 1886. We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference.
Requirements & Eligibility
- Bachelor's degree in Computer Science, Telecommunications, Information Technology, Engineering, or a related discipline.
- 1-3 years of relevant experience in unified communications, voice, video, collaboration, contact center, telecom infrastructure, or related enterprise technology services.
- Practical experience with Voice over IP communication systems design, implementation, integration, and support.
- Experience with UCaaS and collaboration platforms, including Microsoft Teams.
- Experience with contact center technologies, including IVR, routing, reporting, and integration patterns.
- Experience with network and infrastructure components, including gateways, session border controllers, and enterprise routing dependencies.
- Experience with video conferencing, meeting room technology, and integrated collaboration environments.
- Knowledge of data privacy, audit, information risk, compliance, and security requirements relevant to communication services.
Key Responsibilities
- Lead design, validation, testing, implementation, and transition of enterprise voice, video, UCaaS, contact center, and collaboration services.
- Act as the technical point of contact for complex UC service requests, implementation issues, and escalations.
- Manage or participate in cross-functional initiatives to evaluate technologies and define standards.
- Develop and maintain operational processes for incident, change, problem, performance, and lifecycle management.
- Gather, analyze, and prioritize business and technical requirements.
- Manage project delivery against scope, timeline, budget, quality, and risk expectations.
- Provide advanced support and oversight for complex telecom, network, UC, and video infrastructure issues.
- Mentor junior team members and regional IT personnel.
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