Thomson reuters
Product Service Representative
Overview
The Product Service Representative will provide technical customer service, manage account inquiries, resolve billing and technical issues, and support the Bejerman RP software suite in a hybrid work environment.
About Thomson reuters
Thomson Reuters is a global leader in providing trusted content and technology for professionals in the legal, tax, accounting, compliance, government, and media sectors. With 26,000 employees in over 70 countries, the company combines specialized software and information to help institutions make informed decisions and uphold justice, truth, and t
Requirements & Eligibility
- Proven experience in customer service, preferably in a technical environment
- Basic skills in SQL and database management
- Excellent verbal and written communication skills in Spanish
- Ability to explain technical concepts to non-technical clients
- Experience with CRM systems and ticket tracking tools
- Knowledge of accounting and business management systems (preferably Bejerman RP)
- University or technical degree in Systems, Informatics, or a related field is desirable
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat regarding products and services
- Manage account changes, order status, password assistance, and billing queries
- Use analysis, policies, and procedures to resolve customer issues effectively
- Interpret customer contracts and evaluate impacts to mitigate recurring issues
- Identify upsell opportunities and refer leads to sales representatives
- Assist field representatives with account maintenance
- Apply active listening skills to handle tense customer interactions
- Provide support for the Bejerman RP team in accounting, payroll, VAT, and earnings modules
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