Trading 212
Customer Advocate
Overview
We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic about delivering top-notch service.
About Trading 212
We reinvent how trading and investing work by creating exceptional products people love. Today, we serve over 5 million clients, with more than €50 billion in assets under management- a testament to the scale and trust we’ve built in just a few years.
Requirements & Eligibility
- Proficiency in English (C1 or above)
- Customer-orientated approach
- Good time management and multitasking skills
- Willingness to learn and develop
- Adaptiveness to a rapidly changing environment
Key Responsibilities
- Communicate with clients in English/Bulgarian
- Deal with incoming inquiries via chat and email
- Review, analyze, and verify client onboarding documents
- Input and validate client data
- Conduct due diligence and risk assessments on new clients
- Channel client’s feedback
- Working on a 24/7 schedule, organized in shifts
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Trading 212. Please verify all details on the official company application portal.