Travelers

Overview

As an Outside Auto Appraiser, you are responsible for physically inspecting damaged vehicles, estimating repair costs, working closely with repair facilities, and determining and settling the actual cash value of total loss vehicles to ensure accurate and timely claim settlements.

About Travelers

Travelers has maintained its reputation as one of the best property casualty insurers in the industry for over 170 years, with more than 30,000 employees in the United States, Canada, and other locations.

Requirements & Eligibility

• High School Diploma or GED required
• One year of auto physical damage appraisal or comparable claim related experience or successful completion of required Travelers Claim Representative training program
• Valid driver's license
• Bachelor's Degree (Ideal)
• Active adjuster license, where applicable (Ideal)
• Two years of auto physical damage appraisal experience (Ideal)

Key Responsibilities

• Inspect and assess vehicle damage resulting from accidents, weather events, or other covered losses by conducting thorough virtual or on-site inspections at body shops or customer locations.
• Perform estimate review work, conduct virtual inspections, and collaborate with repair facilities to ensure accuracy, consistency, and quality across claims.
• Prepare accurate repair estimates using industry-standard estimating software to determine the cost of parts, labor, and materials required to restore vehicles to pre-loss condition.
• Evaluate and settle vehicle total losses by determining actual cash value (ACV) through market research, comparable vehicle analysis, and application of appropriate valuation tools and methodologies.
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants to reach fair and timely resolutions while maintaining quality repair standards.
• Identify and document pre-existing damage, prior repairs, and potential fraud indicators to ensure accurate claim evaluation and protect company interests.
• Collaborate with claim representatives, body shops, and vendors to coordinate repairs, authorize supplements, and resolve coverage or repair-related issues.
• Provide exceptional customer service by explaining the appraisal process, answering questions, assisting in moving claims towards timely resolution, and keeping vehicle owners informed throughout the claim lifecycle.