Role Overview
We’re now looking for our next Technical Support Specialist to help users around the world through written conversations that actually make a difference, solving problems and helping people protect their digital assets.
About Trezor
Trezor created the world’s first hardware wallet and has been setting the standard for self-custody, open source transparency, and top-tier security since 2013. Proudly independent and Czech-based, we’re still led by our founders, who actively shape the future of digital freedom.
Key Responsibilities
- Continuously learn about the entire Trezor ecosystem and become confident in cryptocurrencies and digital security
- Reply to customer inquiries through our ticketing system (Zendesk)
- Support users on a wide range of topics, from Trezor hardware wallets to the Trezor Suite application
- Offer both pre-sales guidance and post-purchase support
- Moderate and assist in our community forums
- Improve and maintain our knowledge base, user manuals, and other self-help content
Requirements & Eligibility
- Previous experience in client-facing tech support or similar roles where troubleshooting complex issues was key
- Naturally tech-savvy, enthusiastic about solving problems across software, hardware, and operating systems
- Resilience and empathy, particularly when helping customers through high-stress situations or financial setbacks
- Live near Prague and be available to join us in the office 1–2 days a week
Required Skills & Tech
ZendeskSlackNotionGitHubGoogle Workspace