U.s. bank

Overview

As part of the Collections team, you will be responsible for managing customer accounts in arrears, supporting customers through payment resolution, and delivering a high-quality, customer-centric experience.

About U.s. bank

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways.

Requirements & Eligibility

• Excellent, verbal and written, communication skills in Polish and English
• Readiness to work from 9 a.m. - 5 p.m. or 10 a.m. - 6 p.m.
• Proven commitment to high quality customer service
• Ability to handle difficult customer calls
• Positive attitude towards customers, colleagues, changes and challenges
• Accuracy and autonomy in action
• Good work organization and prioritization skills
• Good PC skills (MS Office)

Key Responsibilities

• Reviewing customers accounts in arrears in order to make best decision to cover a debt
• Contacting customers (inbound and outbound calls, e-mails) to help settle the payment and explain root cause of the outstanding balance
• Showing customer-centric approach so as to create excellent customer service experience
• Supporting offline tasks to maintain proper workflow
• Displaying proactive approach to the daily tasks when it comes to process improvements, better collection methods