United airlines
Data Analyst
Overview
As an Associate Analyst on the Customer Insights & Analytics team, you will influence a multi-phased insights and analytics strategy that supports a continuous cycle of listening, interpreting, driving action, and monitoring customer feedback using data mining and automation.
About United airlines
United Airlines is a global airline committed to connecting people and uniting the world. The Customer Strategy & Innovation (CSI) department focuses on premium services, customer analytics, and innovation to enhance the travel experience through cutting-edge technology and a diverse, inclusive workforce.
Requirements & Eligibility
- Bachelor’s degree in engineering or a quantitative discipline like Applied Mathematics, Statistics, or Operations Research
- Highly proficient in SQL and able to write high-performance, industry-grade, scalable code
- Intellectual curiosity for manipulating and analyzing complex, high-volume, high-dimensional data
- Ability to work effectively with people at all levels in an organization
- Must be legally authorized to work for any employer without sponsorship in India
- Must be fluent in English (written and spoken)
- Ability to travel to the US for about 1-2 weeks annually
Key Responsibilities
- Work independently to solve business problems using data mining, analysis, and automation
- Leverage data from a variety of sources to analyze business performance and provide actionable insights
- Support creation of presentations for United leadership and external stakeholders
- Build dashboards in PowerBI
- Communicate with US and India-based internal partners to contribute to analytical support
- Utilize AI tools like Microsoft Copilot, ChatGPT, Gemini, Claude, and Perplexity to enhance daily work efficiency
Interview Process
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