United talent agency

Overview

UTA seeks a Support Analyst to join our growing team in our London office. Our ideal candidate will have a desire to learn and expand their technical knowledge through working with our customers and our senior technical resources.

About United talent agency

UTA is a premier global talent agency built for the future of media and entertainment. The agency's diversified platform and best-in-class, client-first approach is innovative, collaborative, and positioned to lead in an evolving market. UTA represents the most celebrated artists, creatives, and brands, from icons and legends to next-generation tal

Requirements & Eligibility

• 2+ years of IT experience, preferably in a technical field
• Must be knowledgeable, inquisitive, assertive and energetic
• Must have excellent verbal and written communication skills
• Strong knowledge of delivering support in a Microsoft environment including the troubleshooting and support of Windows 11, MacOS, and Microsoft Office 365

Key Responsibilities

• Provide support for on-site AV systems including Zoom Rooms, screenings, and general conference room setup
• Field incoming help requests from end users via both telephone and e-mail in a courteous manner
• Support users with technical issues primarily over the phone using remote support technologies
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
• Record, track, and document the help desk request problem-solving process
• Test fixes to ensure the problem has been resolved
• Perform post-resolution follow-ups to help requests