Visa
Service Experience Consultant
Overview
The Service Experience Consultant will design and enable delivery of a scalable, repeatable, and effective client service experience from implementation to support for new solutions, leading client technical solutioning discussions and pilots, and managing product delivery and API integrations.
About Visa
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
Requirements & Eligibility
- Bachelor’s degree in computer science, Technology or equivalent
- A minimum of 8+ years’ experience in product/project management or product development in the payments industry
- Functional Project management experience in a client facing role
- Understanding of digital payments and web-based technology including HTML, web-based service APIs, JSON, XML
- Working knowledge of core transaction processing (message routing, authorization, clearing & settlement)
- Strong technical aptitude with the ability to absorb technical information and apply to business solutions
- Excellent verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
Key Responsibilities
- Design and enable delivery of a scalable and repeatable and effective client service experience from implementation to support for new solutions
- Lead client technical solutioning discussions with a client centric mindset
- Lead client pilots of new solutions
- Define strategic plan to migrate support to wider Client Services teams with a focus on operational efficiency and optimization
- Lead initiatives that impact clients from a business operations perspective including changes to current products, implementations of new products and the business and digital release cycle
- Become subject matter expert in Client Services including knowledge of the APIs, implementation guides, client integration options, deployment, and post-production support
- Use technical expertise blended with business acumen to solve complex problems independently
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