Wells fargo

Overview

Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking to support customers, resolve issues, and provide a best-in-class customer experience through a variety of channels in a fast-paced environment.

About Wells fargo

At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed.

Requirements & Eligibility

• 6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through work experience, training, military experience, education
• Must be able to attend full duration of required training period
• Must work on-site at the location posted

Key Responsibilities

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through phone, text, chat, video chat and other lines of communication
• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
• Regularly receive direction from supervisor and escalate questions and issues to more senior employees
• Interact with team on basic information, plus internal or external customers