Western union

Overview

Perform investigation into a customer’s transactional history, interview customers over the phone and e-mail or other off-line applications and make a decision whether Western Union services can be used further.

About Western union

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Requirements & Eligibility

• Fluency in English – outstanding verbal, written and listening skills
• Bachelor’s degree or equivalent
• Strong analytical skills, attention to detail, and independent decision making
• Proficiency in Microsoft Office (Excel, Word)
• Ability to multitask and navigate through multiple systems at the same time

Key Responsibilities

• Perform transactional history analysis, due diligence, and AML Compliance interviews to identify potential consumer fraud or questionable activity in an effort to protect customers and the company
• Effectively perform inbound and outbound phone interviews and offline tasks
• Review customer information, validating documentation, and completing other relevant case-related activities
• Ensure excellent customer service
• Deliver high quality and productivity results that meet the identified targets