Role Overview
As a Data Analyst supporting our Customer Experience and Payment Operations teams, you’ll turn raw data into decisions that matter, from monthly business reviews to headcount planning.
About Xero
Xero is a cloud-based accounting software platform for small and medium-sized businesses.
Key Responsibilities
- Build reporting support for Payment Operations from the ground up
- Produce monthly business reviews and quarterly proficiency scoring to support performance and salary reviews
- Develop longer term headcount and workforce planning models as the business scales
- Present findings and data-driven recommendations to senior leaders and the C-suite
Requirements & Eligibility
- Sharp analytical skills and comfort working across data from more than one department
- Confidence with reporting tools such as Tableau and Zendesk Explore
- Executive presence, since you’ll regularly present findings to senior leaders and the C-suite
- A solutions focused mindset, able to bring stakeholders along on data driven recommendations
- Precision and care with numbers, given how directly your reporting shapes bonus and resourcing decisions
- A collaborative approach, comfortable supporting more than one department at once
Required Skills & Tech
TableauZendesk ExploreData AnalysisForecasting