Zendesk

Overview

Zendesk is looking for a visionary, highly technical, and dynamic Regional Vice President of Sales Engineering to lead, scale, and inspire our world-class team of Sales Engineers to drive expansion into net-new enterprise markets, optimize technical win rates, and ensure customers accelerate their time-to-value.

About Zendesk

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

Requirements & Eligibility

• Bachelor’s degree in Computer Science, Computer Engineering, or an equivalent technical field is required
• 8+ years of experience managing pre-sales/sales engineering teams
• 3+ years of experience managing people-managers within a fast-growing, enterprise SaaS environment
• Deep familiarity with the broader Customer Experience (CX) ecosystem, including CRM, contact center technology (CCaaS), workforce engagement management (WEM), and digital engagement channels
• Strong understanding of enterprise architecture, cloud infrastructure (AWS), data privacy/security compliance, and complex integrations
• Documented history of public speaking, presenting at major industry conferences, or facilitating high-stakes C-suite workshops

Key Responsibilities

• Partner with Regional RVPs of Sales to penetrate new enterprise markets and verticals
• Establish rigorous pre-sales frameworks, proof-of-concept (PoC) and pilot standards, and custom demo strategies
• Attract, hire, and retain top-tier pre-sales talent and cultivate a high-performance culture
• Serve as a primary technical evangelist for the region by delivering keynotes and leading executive briefings
• Act as a critical feedback loop between the field, Product, and Engineering teams