Zendesk
Sales Engineer
Overview
We are seeking a technical Sales Engineer (SE) to join our specialized engineering presales team. In this role, you will get your hands dirty writing code, configuring complex API integrations, and building production-ready proof-of-concepts (POCs) that bring our advanced AI capabilities to life.
About Zendesk
Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.
Requirements & Eligibility
- Bachelor’s degree in Computer Science, Business Analytics, Economics, Statistics, or a related highly quantitative, technical discipline.
- 2 to 4 years of professional experience in a technical client-facing role or as a hands-on Software Developer.
- Hands-on experience or academic proficiency with modern programming languages and web technologies (e.g., JavaScript, Python, Node.js) and working with REST/SOAP APIs.
- A strong foundational interest in AI technologies, including prompt engineering, LLMs, and autonomous software workflows.
- Ability and willingness to travel between 30% and 50% annually for on-site technical workshops, team collaboration, and client validation sessions.
Key Responsibilities
- Develop Proof-of-Concepts (POCs): Own the technical execution and delivery of customized product demonstrations, technical sandboxes, and tailored prototypes that prove the power of Zendesk’s platform and AI capabilities.
- Build and Maintain API Integrations: Use your coding and scripting skills to connect Zendesk to complex client tech stacks, leveraging REST APIs, webhooks, middleware platforms, and modern cloud infrastructure.
- Own Technical Validation: Partner with account teams to confidently handle deep-dive technical validations, Security/Architecture questionnaires, and developer-to-developer technical reviews.
- Scale Internal Tooling: Collaborate with senior specialists to build, maintain, and document reusable code snippets, demo accelerators, and automation templates that elevate the speed of the entire field team.
- Continuous Technical Learning: Stay on the cutting edge of modern software trends, actively developing your skills in Large Language Models (LLMs), prompt engineering, and autonomous agent frameworks.
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