Zeta global
Senior Customer Success Manager
Overview
We are seeking a results-driven Senior Customer Success Manager who thrives on being a strategic partner to our clients and a key driver of revenue growth.
About Zeta global
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently.
Requirements & Eligibility
- 5+ years of client services experience in digital marketing or advertising.
- Strong client management and communication skills, with confidence leading data driven conversations.
- Organized and detail-oriented, with the ability to manage multiple projects and deadlines in a fast-paced setting.
- Comfortable working cross-functionally with technical and non-technical teams.
- Strong analytical mindset with working knowledge of Excel and comfort interpreting performance data.
- Experience with campaign management tools, platforms, or reporting systems.
- Self-starter with a collaborative attitude, eager to learn and contribute.
- Required to travel onsite monthly to meet with the Zeta team and clients in Sydney.
Key Responsibilities
- Own and maintain strong relationships with accounts, ensuring client success through up-sells, cross-sells, renewals and overall account growth.
- Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience.
- Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion. Understand client’s reporting methods.
- Apply knowledge of Zeta offerings, client goals, industry trends and best practices to develop strategic recommendations that drive performance improvements, creative enhancements and revenue growth.
- Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals.
- Possess a deep understanding of KPIs and goal-setting, proactively providing optimization recommendations to maximize performance.
- Lead client meetings, including monthly performance updates and Quarterly Business Reviews, ensuring action items and strategic next steps are documented and executed.
- Build knowledge of Zeta’s offerings, tools, and industry best practices to better support client needs.
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