Adyen

Overview

As the Customer Engagement & Industry Advocacy – Europe lead, you will be responsible for elevating both Adyen’s voice and the voice of our Customers across the payments ecosystem. This role sits at the intersection of deep customer engagement, industry influence, and executive thought leadership, ensuring that Adyen is not only delivering exceptional experiences but also shaping the future of commerce alongside its customers. You will build and lead critical advocacy and engagement initiatives, including European Customer Advisory Boards, executive engagement programs, and merchant communitie

About Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and s

Requirements & Eligibility

• 5+ years of deep, hands-on domain experience within the payments, acquiring, or merchant fintech ecosystem.
• Ability to confidently debate and present on European payment trends, card network rules, and regulatory frameworks (e.g., PSD3, open banking, instant payments).
• Proven track record as a keynote speaker, panelist, or executive moderator at industry conferences and client events (portfolio or speaking samples preferred).
• Proven track record building and scaling Customer Advisory Boards, executive engagement programs, and customer communities for strategic accounts.
• Demonstrated ability to shape product strategy, roadmaps, and business decision-making through customer insights and market feedback.
• Experience representing a company in industry forums and influencing external stakeholders (e.g., regulators, card networks, partners).
• Proven ability to lead strategic initiatives in a global, matrixed organization with strong execu

Key Responsibilities

• Design, launch, and steward the Customer Advisory Board for strategic merchants across Europe.
• Build and scale merchant communities and executive engagement programs to deepen relationships and foster peer collaboration.
• Partner cross-functionally to integrate merchant perspectives directly into internal product decision-making, roadmaps, and commercial strategies.
• Drive adoption of community initiatives and embed advocacy throughout the entire customer lifecycle.
• Confidently debate and present on European payment trends, card network rules, and regulatory frameworks (e.g., PSD3, open banking, instant payments).
• Represent Adyen in key industry boards, forums, and working groups, translating complex regulatory developments into actionable insights.
• Influence external stakeholders, including card networks and partners, by representing both Adyen and merchant perspectives.
• Proactively leverage Adyen’s scale and customer base to drive meaningful ecosystem change.