Adyen

Overview

As the Head of Customer Insights, Europe, you will be responsible for elevating both Adyen’s voice and the voice of our merchants across the payments ecosystem. This role sits at the intersection of deep customer research, industry influence, and executive thought leadership, ensuring that Adyen is not only delivering exceptional experiences but also shaping the future of commerce alongside its customers.

About Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and s

Requirements & Eligibility

• 5+ years of deep, hands-on domain experience within the payments, acquiring, or merchant fintech ecosystem.
• Ability to confidently debate and present on European payment trends, card network rules, and regulatory frameworks (e.g., PSD3, open banking, instant payments).
• Proven track record as a keynote speaker, panelist, or executive moderator at industry conferences and client events (portfolio or speaking samples preferred).
• Demonstrated ability to shape product strategy, roadmaps, and business decision-making through customer insights and market feedback.
• Proven track record building and scaling Customer Advisory Boards, engaging enterprise accounts, and influencing C-suite stakeholders.
• Experience representing a company in industry forums and influencing external stakeholders (e.g., regulators, card networks, partners).
• Proven ability to lead strategic initiatives in a global, matrixed organization.
• Strategic, entrepreneurial thinker with exceptional storytelling abilities and a passion for elevating the

Key Responsibilities

• Develop and publish high-impact thought leadership content that showcases Adyen’s domain expertise and merchant success.
• Lead executive conference speaking strategy, serving as a key spokesperson at high-profile events.
• Partner with Marketing, PR, and Communications to amplify Adyen’s brand through media, analyst relations, and industry channels.
• Drive event strategy and prioritization to maximize customer and market impact across Europe.
• Confidently debate and present on European payment trends, card network rules, and regulatory frameworks (e.g., PSD3, open banking, instant payments).
• Represent Adyen in key industry boards, forums, and working groups, translating complex regulatory developments into actionable insights.
• Influence external stakeholders, including card networks and partners, by representing both Adyen and merchant perspectives.
• Proactively leverage Adyen’s scale and customer base to drive meaningful ecosystem change.