Alcon

Overview

Handle both standard and high-value, complex customer orders, ensure timely and accurate invoicing, and manage customer operations, returns, and disputes as a Customer Operations Representative OTI with French.

About Alcon

At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care ne

Requirements & Eligibility

• Professional experience in Customer Operations (Order to Invoice/Order to Cash preferrably)
• English + French (proficient level)
• Experience in corporate environment, preferably in Shared Service or GBS
• Knowledge of SAP or Sales Force, Excel skills

Key Responsibilities

• Handle both standard and high-value, complex customer orders, ensuring compliance with contractual terms and pricing structures.
• Act as a liaison between customers and internal teams (production, distribution) for order-related matters.
• Ensure timely and accurate invoicing for all customers by accurate order entry practices.
• Oversee complex return cases, including high-value credits and regulatory compliance.
• Analyse and resolve customer issues promptly, ensuring effective communication and resolution.
• Act as escalation point for disputes related to billing, delivery, and returns.
• Manage customer complaints and dissatisfaction proactively to maintain loyalty.