Altentechnologyusa
Others
Overview
We are seeking an experienced IT Transformation Lead to drive strategic transformation initiatives within a large enterprise environment. This role is ideal for a project management professional who thrives in complex organizations and has a strong understanding of IT Service Management (ITSM), ServiceNow, process improvement, and organizational change.
About Altentechnologyusa
We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial v
Requirements & Eligibility
- Bachelor's degree in Information Technology, Business Administration, Engineering, or a related field.
- Minimum of 3 years of project management experience in a large enterprise environment.
- Proven experience leading business transformation, process improvement, or organizational change initiatives.
- Hands-on experience with ServiceNow and IT Service Management (ITSM) processes is required.
- Strong understanding of ITSM governance, service delivery, and operational best practices.
- Experience supporting inventory management and CMDB-related initiatives.
- Demonstrated ability to manage multiple projects and workstreams simultaneously.
- Strong project planning, scheduling, coordination, reporting, and stakeholder management skills.
Key Responsibilities
- Support Digital Workplace leadership in planning and executing strategic transformation initiatives.
- Review existing business and IT processes, identify inefficiencies, and implement improved ways of working.
- Drive continuous improvement efforts to enhance operational effectiveness and service delivery performance.
- Strengthen ITSM governance, processes, controls, and overall service management maturity.
- Support inventory management and Configuration Management Database (CMDB) improvement initiatives.
- Lead and coordinate multiple projects and workstreams within a large enterprise environment.
- Provide project management and PMO leadership, ensuring projects are delivered on time and within scope.
- Develop and maintain project plans, schedules, status updates, dashboards, and stakeholder communications.
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