Amplitude
Others
Overview
The Senior Technical Success Manager, Emerging Enterprise owns customer deployment, adoption, and value realization across Amplitude's digital analytics platform.
About Amplitude
Amplitude is the leading AI analytics platform, helping over 4,700 customers build better products and digital experiences.
Requirements & Eligibility
- Business Acumen: Understands each customer's business model, growth levers, and priorities.
- Technical Fluency: Comfortable with Amplitude data architecture, instrument
Key Responsibilities
- Own customer deployment, adoption, and outcomes for a portfolio of 40-50 accounts, from presales through renewal
- Lead deployment planning and implementation across your book
- Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes
- Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement
- Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities
- Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal
- Build and deliver executive business reviews that connect Amplitude usage to measurable business impact
- Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Amplitude. Please verify all details on the official company application portal.