Asana

Overview

We are seeking a seasoned strategy and operations leader to head the Customer Experience (CX) function within Asana’s Revenue Strategy & Execution team.

About Asana

Asana is a work management platform designed to help teams organize, track, and manage their work.

Requirements & Eligibility

• 10+ years’ relevant experience in Revenue Strategy & Operations, Customer Success Operations, or Management Consulting
• 3+ years managing and developing a team (SaaS post-sales or retention experience strongly preferred)
• Proven track record owning a strategy and operations function end-to-end
• Strategic mindset with demonstrated experience moving beyond data reporting to strategy and program design
• Executive partnership skills with the ability to command a room of senior stakeholders
• Hands-on expertise in annual GTM planning, book carve and capacity modeling, quota setting, and retention target design
• Proficiency in Salesforce (CRM), with preferred experience in BI tools (Tableau) and SQL (e.g., Databricks)

Key Responsibilities

• Own the annual CX GTM plan: Lead planning and resource allocation for the post-sales organization
• Own the global retention forecast: Set the forecasting methodology and accuracy standards for the post-sales business
• Design the CX operating model: Build and maintain the global and functional operating models, business rhythms, and decision rights
• Lead strategic initiatives: Drive cross-functional initiatives that change the shape of the retention motion
• Own territory, policy, and data standards: Lead territory design and assignment execution
• Keep the field moving: Own the RevOps Inbox and its SLAs
• Build and lead the team: Hire, coach, and develop a small team of strategy and operations professionals