Berlinbrands
Customer Support
Overview
You are a competent and committed contact partner and service provider for our Spanish-speaking customers via phone and e-mail, advising them on our product portfolio, orders, and returns process.
About Berlinbrands
KLARSTEIN creates, builds and scales consumer brands globally. Within the last 17 years we have created and built own e-commerce brand KLARSTEIN. We plan to grow even further and reinvest in world-class logistics and fulfilment, innovative digital marketing, e-commerce, marketplace development and other sales channels.
Requirements & Eligibility
- Secondary with school-leaving examination, Follow-up/Higher Professional Education, or University education (Bachelor's/Master's degree)
- Spanish - Proficiency (C1)
- English - Proficiency (C1) or Slovak - Proficiency (C1)
- Fluent in Spanish (native level)
- Excellent communication skills
- Customer oriented attitude
- Self motivated with drive
- Team player
Key Responsibilities
- Advise and support our customers regarding our product portfolio, orders and returns process
- Act as the first-level contact and edit customer inquiries for the Back Office
- Manage consumer marketplaces such as eBay, Amazon etc.
- Responsible for the post-processing and documentation of customer inquiries
- Cooperate with internal departments
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Berlinbrands. Please verify all details on the official company application portal.