Bitpanda

Overview

As a Localized Customer Care Associate, you will provide high-quality, phone-based customer care for a specific market, handling customer inquiries with professionalism and care.

About Bitpanda

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we're here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the crypt

Requirements & Eligibility

• Proven experience within Customer Care or Sales providing support to clients via phone or video calls.
• Excellent verbal and written communication skills in French (C2 level or equivalent) and English (B2 level or higher).
• Flexible and adaptable to thrive in a dynamic, fast-paced environment; willing to work in shift patterns, including evenings and weekends, as needed.
• Experience with Customer Care systems, such as Zendesk, is desirable but optional.

Key Responsibilities

• Provide world-class service to Bitpanda's customers by handling their requests primarily through phone support, but occasionally also via ticketing system and live chat.
• Align daily with your manager and collaborate to achieve company and team targets through strategic planning, strong communication, and consistent focus on performance metrics.
• Dive deep into user feedback to identify critical product and feature requests, working closely with internal teams to share actionable insights and improve the customer experience.
• Continuously strive to identify opportunities to improve Bitpanda's support processes, contributing to overall excellence in customer care.
• Build strong relationships with other departments, fostering collaboration to increase customer satisfaction and Net Promoter Scores (NPS).