Blink health

Overview

As a Customer Service Operations Manager, you won't just oversee a team — you'll set the pace, raise the bar, and build a culture where grit and customer obsession are the standard, not the exception. This is a high-intensity, high-impact role combining strategic thinking with hands-on execution.

About Blink health

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health ou

Requirements & Eligibility

• 5+ years of leadership experience in fast-paced, high-volume customer service or call center environments

Key Responsibilities

• Lead, coach, and develop a team of customer service reps and team leads — holding the bar high while investing in each person's growth.
• Drive a performance culture built on accountability, candid feedback, and real development — not just annual reviews.
• Create an environment where people do their best work, feel ownership over outcomes, and genuinely care about the patients they serve.
• Own the day-to-day: ensure timely, high-quality resolution of customer issues across all channels (phone, email, chat) — at speed and at scale.
• Tackle complex, ambiguous escalations head-on with sound judgment and customer-first instincts.
• Build and enforce policies, processes, and SLAs that are rigorous but human — protecting the customer experience while enabling a fast-moving team.
• Stay ahead of capacity: monitor workload, adjust staffing, and anticipate surges before they become fires.
• Own the metrics that matter — CSAT, NPS, FCR, response time, resolution time — and use them to tell a story, not just report numbers.