Bvnk

Overview

The Customer Success Team sits at the heart of the action at BVNK, creating the link between the customer and BVNK. The team ensures that our customers’ voices are heard, so that they can get the maximum value from using our products and successfully grow their businesses.

About Bvnk

BVNK is the stablecoin-powered financial stack for enterprises. We're now part of Mastercard, and together we're building a network for every form of money – one that delivers more reach, more capability and more choice.

Requirements & Eligibility

• Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar.
• Experience supporting Crypto and/ or Payments customers
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Analytical mindset with the ability to derive insights from data.
• Familiarity with CRM software and tools.
• Knowledge of Payments is a plus.

Key Responsibilities

• Expertly manage a portfolio of crypto, payments or FX accounts, developing relationships, managing stakeholders and identifying advocates
• Coordinate a swift and smooth onboarding, implementation and go-live experience for new customers in collaboration with New Business Sales
• Identify/track adoption and growth opportunities within existing clients
• Organise monthly/quarterly reviews with customers to minimise friction and churn risk
• Work with Account Managers to identify upsell and renewal opportunities
• Represent the customer internally as a stakeholder for product, marketing and other internal teams in order to ensure customers are always central to what we do
• Work with our marketing department to ensure client communication is timely and targeted
• Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge