Caylent
Project Management
Overview
We are seeking a talented Senior Project Manager to join our growing Customer Engineering team. The right candidate is someone who can lead the planning, implementation, and development of cloud-based contact center solutions for our clients.
About Caylent
Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their
Requirements & Eligibility
- Bachelor's degree in Computer Science or related field
Key Responsibilities
- Lead end-to-end project management for Amazon Connect implementations from initial discovery to successful client handoff
- Develop comprehensive project plans with clear milestones, deliverables, and resource allocations aligned with delivery methodology
- Build strong client relationships as the primary technical point of contact during implementation projects
- Facilitate effective communication among stakeholders, technical teams, and client stakeholders
- Conduct regular status meetings and provide clear, concise updates to leadership and client teams
- Manage project scope, schedule, and budget while maintaining high standards for quality
- Identify, assess, and mitigate project risks and dependencies proactively
- Oversee the technical implementation of Amazon Connect and integrated AWS services
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