Cigna
Senior Officer, Operations
Overview
The Senior Officer, Operations will support Cigna Direct in daily operations and sales improvement projects, providing dual support to the Customer Advisor operation team and the Project team of Cigna Direct.
About Cigna
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life, guiding customers through the health care system and empowering them with the information and insight needed to improve their health and vitality.
Requirements & Eligibility
- Degree holder in any related discipline
- A minimum of 3 years insurance industry experience, preferably gained from the medical insurance companies with a minimum of 1 year call center experience
- Good command of Chinese and English, both spoken and written
- Self-motivated, positive mindset, able to multi-task and work under tight timelines
- Good command of Office Application and Chinese Input Method
- Sensitive to figures with strong analytical skills
Key Responsibilities
- Assist department for all sales related operation supports, including all sales related reports preparation and daily call centre administration
- Support Telemarketing Department Project Team for new product launch and sales enhancement activities
- Work closely with Training team including CA's scripting preparation, voice recording operation and phone system maintenance
- Maintain an organized structure of information to support daily sales operation efficiency, conduct UAT and campaign setting arrangement
- Conduct timely sales reporting operation
- Support Manager to maintain and improve the sales operation capability of the Cigna Direct
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Cigna. Please verify all details on the official company application portal.