Cloudbeds

Overview

We are seeking a dynamic Data Reports & Insights Analyst to join our Customer Success team. This role bridges the gap between data services and business intelligence. As a Reports & Insights Analyst, you'll help Cloudbeds customers turn raw operational and financial data into decisions they can act on.

About Cloudbeds

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform tha

Requirements & Eligibility

• Direct experience working with Hotel Property Management Systems, channel managers and similar systems
• A proven track record in onboarding, implementation, or Tier 2/3 technical support with a natural ability to teach and guide
• Power-user skills in Excel and Google Sheets (VLOOKUPs, Pivot Tables, advanced formulas, and data cleaning)
• Strong understanding of basic data management principles, data mapping, parsing, and root-cause error analysis
• Exceptional precision when handling sensitive historical, financial, and guest records
• Highly tech-savvy with cloud-based workflows and equipped with a reliable, high-speed internet connection for video coaching sessions

Key Responsibilities

• Build, analyze, and optimize reports across our PMS reporting suite
• Troubleshoot discrepancies before they become customer frustrations
• Coach hoteliers on how to read metrics like ADR, RevPAR, occupancy, and channel performance with confidence
• Answer questions on calls or emails to help hospitality businesses understand their own performance and grow their revenue