Delcortechnologysolutions
Others
Overview
We are seeking an Associate Director of Managed Services, a pivotal role in our Managed Services team to lead and oversee a team of about ten consultants, ensuring the highest level of client satisfaction and team performance.
About Delcortechnologysolutions
DelCor Technology Solutions, a privately held consulting firm based in Silver Spring, MD, has been providing technology consulting and IT support to associations and nonprofits for more than 35 years.
Requirements & Eligibility
- At least 5 years of progressively responsible management experience
- Capability to develop robust technology plans for diverse client sizes
- Strong client relations and professional communication skills
- Experience in working closely with senior management to enhance service quality and efficiency
- A proactive management style with operational flexibility
- Experience in developing, writing, and implementing best practice processes and procedures
- Expertise in HaloPSA and NinjaRMM
- Ability to maintain up-to-date knowledge of current technologies
Key Responsibilities
- Overseeing and managing a team of managed services consultants
- Ensuring optimal resource allocation and scheduling to meet client needs
- Leading training and development initiatives for the team
- Serving as an escalation point for client, technical, and staff issues
- Monitoring team performance metrics and collaborating with HR on performance management
- Conducting regular one-on-ones and quarterly check-ins with team members
- Managing consultant schedules, including PTO and client visits
- Analyzing client metrics, reporting trends, and making strategic recommendations
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