Ensono
L2 Support Engineer
Overview
We are seeking a skilled L2 Support Engineer with expertise in both Windows and Linux environments to provide advanced troubleshooting, incident resolution, and system administration support. The ideal candidate will ensure high availability of enterprise applications and infrastructure, working closely with L3 when required in 24*7 support environment.
About Ensono
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernizat
Requirements & Eligibility
- 5-8 years of experience in Windows/Linux system administration and application support.
- Strong knowledge of Windows Server (2016/2019/2022) and Linux distributions.
- Hands-on experience with Active Directory, DNS, DHCP, Group Policy.
- Proficiency in PowerShell and Shell scripting for automation.
- Knowledge of VMware concepts (VM, ESXi, Datastore, Snapshot basics).
- Familiarity with cloud environments (AWS/Azure/GCP) for monitoring and troubleshooting.
- Strong troubleshooting skills in multi-tier architectures (Application Server, Database, OS).
- Knowledge of ITIL processes and experience with tools like ServiceNow/JIRA.
Key Responsibilities
- Provide L2 support for Windows and Linux servers.
- Troubleshoot escalated incidents (P1/P2) and perform root cause analysis (RCA).
- Administer Linux servers (Red Hat, Ubuntu, CentOS) including log rotation, and performance tuning.
- Execute Windows disk expansion, perform VM reconfiguration, and manage application deployment and removal processes.
- Monitor system health using tools like Datadog, BMC Truesight & Splunk.
- Coordinate with L3/engineering teams for fixes when necessary.
- Document incidents, RCA, and solutions in ServiceNow.
- Ensure compliance with ITIL processes (Incident, Problem, Change Management).
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Ensono. Please verify all details on the official company application portal.