Ensono
Others
Overview
The ServiceNow ITOM SME (Event Management) will be responsible for designing, implementing, administering, and optimizing the ServiceNow Event Management platform to enable proactive monitoring, alert correlation, incident reduction, and improved operational visibility.
About Ensono
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernizat
Requirements & Eligibility
- 6+ years of experience with the ServiceNow ITOM Event Management.
- Strong understanding of Event Management, Alert Management, Discovery, Service Mapping, CMDB, Health Log Analytics, and Operational Intelligence.
- Experience configuring Event Rules, Alert Correlation Rules, Event Connectors, Alert Management Workflows, and Automated Remediation Processes.
- Experience integrating third-party monitoring and observability platforms with ServiceNow.
- Hands-on experience with ServiceNow MID Server configuration and troubleshooting.
- Experience with JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, and Flow Designer.
Key Responsibilities
- Play a key role in the development and enhancement of the ServiceNow platform with a primary focus on the ITOM Event Management module.
- Design, implement, configure, and maintain ServiceNow Event Management solutions across enterprise environments.
- Configure and manage Event Rules, Alert Correlation Rules, and Alert Management Rules.
- Develop and maintain integrations with various monitoring tools.
- Configure Event Management dashboards, health dashboards, KPIs, and reporting capabilities.
- Implement and optimize Alert Correlation and Root Cause Analysis (RCA) capabilities.
- Work closely with Discovery team to ensure accurate CI relationships for event impact analysis.
- Monitor event ingestion, processing, and alert generation performance to ensure platform stability.
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