Equifax
Support Engineer
Overview
Equifax is seeking an experienced Support Engineer with a strong foundation in Salesforce development and administration to act as a technical problem-solver for the Equifax BusinessConnect application.
About Equifax
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
Requirements & Eligibility
- Bachelor's degree (Computer Science, MIS, or Mathematics preferred)
- Strong written and oral communication skills
- Current Salesforce Certified Platform Developer I (PDI)
- 2+ years of experience with Apex, including troubleshooting, debugging, and test class development
- Current Salesforce Certified Administrator with 2+ years of experience with Classic and Lightning views, user rights, custom settings, managed packet installation and Apex Data Loader
- Strong working knowledge of Synchronous vs. Asynchronous processing
- Strong SOQL querying experience to identify record-level issues and generate technical reports
- Prior experience in a technical/development support capacity with a strong sense of urgency and commitment to SLA-driven resolution
Key Responsibilities
- Incident Resolution Ownership: End-to-end Client support process, including intake, communication, triage, and direct oversight of issues through final resolution
- Targeted Bug Fixing: Design, test, and deploy safe hotfixes using Apex, Lightning Web Components (LWC), and Salesforce Flows
- Legacy & Modern Logic Support: Identify and fix failures within legacy Workflows/Process Builders and modern Lightning Flows
- API & Data Diagnostics: Resolve integration hurdles by analyzing XML, JSON, and REST/SOAP Logs
- Advanced Root Cause Analysis (RCA): Conduct deep-dive investigations using Salesforce Debug Logs, Developer Console, and Browser Developer Tools
- Advanced Data Inquiry & Research: Perform deep-dive research and data extraction using Salesforce Workbench, Data Loader, and Developer Console
- ServiceNow & Agile Lifecycle: Lead the ticket intake process within ServiceNow and translate production defects into prioritized User Stories in Jira
- Transparent Client Communication: Act as the primary technical point of contact for incidents
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