Externaljobboards

Overview

Provide L2/L3 technical support for applications and systems supporting multimarket fund administration and related operations.

About Externaljobboards

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

Requirements & Eligibility

• Proven experience in application production support and incident troubleshooting.
• Good knowledge of SQL, including querying and analyzing relational databases.
• Basic to intermediate knowledge of programming concepts and ability to understand application logic and source code.
• Experience analyzing application logs, error messages, stack traces, and system behavior.
• Understanding of application architecture, interfaces, data flows, and distributed systems.
• Experience with incident management, problem management, and root-cause analysis.
• Strong analytical and troubleshooting skills.
• Ability to work with multiple technical teams to resolve complex production incidents.

Key Responsibilities

• Provide L2/L3 technical support for applications and systems supporting multimarket fund administration and related operations.
• Monitor, analyze, and troubleshoot production incidents, ensuring timely resolution according to established SLAs.
• Perform detailed investigation of application issues, identifying root causes and potential impacts.
• Analyze application logs, database information, interfaces, and system behavior to diagnose incidents.
• Use SQL to query databases, validate transactions, investigate inconsistencies, and support incident analysis.
• Troubleshoot APIs and system integrations, including request/response analysis and interface failures.
• Understand application architecture, data flows, integrations, and dependencies between systems.
• Have basic programming knowledge to understand application logic, analyze code when necessary, and support technical investigations.