Five9
Docusign Clm Administrator And Workflow Developer
Overview
We are seeking a skilled DocuSign CLM Administrator and Workflow Developer to join our Business Technology team. This role is responsible for administering, configuring, and maintaining the DocuSign CLM platform, including users, permissions, templates, workflows, metadata, and repositories, and for building and maintaining the commercial document templates and workflows used to generate, route, negotiate, and execute Five9's customer agreements.
About Five9
Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Requirements & Eligibility
- Minimum three years of business systems administration experience, including at least two years of hands-on DocuSign CLM administration.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Certified DocuSign CLM Administrator credential required; Certified DocuSign CLM Workflow Developer credential strongly preferred.
- Experience configuring and supporting a production DocuSign CLM implementation, including users, permissions, security, repositories, and metadata.
- Hands-on experience building DocuSign CLM workflows, including approval routing, conditional steps, notifications, escalations, and exception handling.
- Experience building and maintaining commercial document templates and clause libraries using legal language approved by the Legal team.
- Experience supporting Salesforce CPQ generated quotes and commercial documents, including familiarity with underlying Salesforce data.
- Experience maintaining integrations and field mappings between Salesforce CPQ, DocuSign CLM, and DocuSign eSignature.
Key Responsibilities
- Administer, configure, and maintain the DocuSign CLM platform, including users, permissions, templates, workflows, metadata, and repositories.
- Create and maintain commercial document templates using legal language and clauses approved by the Legal team.
- Develop and maintain DocuSign CLM workflows for document generation, review, approval, negotiation, signature, storage, amendments, and renewals.
- Configure conditional content and clause selection based on product, pricing, transaction type, and geography.
- Support the generation of service orders and commercial documents from Salesforce CPQ quotes and quote line information.
- Partner with Legal, Deal Desk, Sales Operations, Finance, and other stakeholders to translate business and legal requirements into scalable templates and workflows.
- Troubleshoot document generation, workflow, data mapping, and electronic signature issues, and drive them to resolution.
- Identify opportunities to simplify contract processes, reduce manual effort, and accelerate contract execution.
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Five9. Please verify all details on the official company application portal.