Flip

Overview

As a Senior Client Success Manager at Flip - you will ensure that Flip is the most impactful tool in our enterprise client's tech stack. Delivering business impact through our product, identify the problems they’re looking to solve, configuring our product to optimize performance, and collaborate with our Product and Engineer teams to constantly raise the bar.

About Flip

There are 3 runaway categories in B2B AI — coding, legal, and customer support. We're at the center of the third, with a one-of-one market position and hundreds of diehard fan clients, from Under Armour to Tory Burch to some of the largest healthcare institutions in the country.

Requirements & Eligibility

• Minimum of 5 years of experience in either a Customer Success, Implementation, Solutions/Sales Engineer or Technical support role for a SaaS company
• At least 2 years supporting enterprise level clients/customers
• Fluent in gap analysis and API endpoints
• Expert level understanding of data analysis and how to communicate the story
• Strong communication skills both in-person and virtually between internal teams, client partners, stakeholders by embracing ownership

Key Responsibilities

• Partner with sales - work side-by-side to accelerate launch and automate customer/patient interactions through voice-to-voice, and text communication channels
• Support prospects in evaluating our product, then lead implementation all the way through the lifetime of the relationship
• Become a product domain expert (within week 1) - master Flip’s platform
• Be our customers’ favorite vendor to work with - build authentic, trust-based relationships
• Go above and beyond for their requests - make the extra test call, solve edge cases, and deliver outcomes
• Unpack their problems and dig into the “why”
• Liaise with our Product and Engineering teams to craft solutions
• Storytell with data - use metrics to show how Flip meets their goals